Laptop Woes
Jan. 11th, 2010 12:13 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
csberryUpon returning from Atlanta the Sunday before Christmas, I started having a problem with the laptop. About once a day, the laptop would completely freeze. After several days, I was able to witness the freezing in numerous programs and then in both OS's on the laptop. Strangely enough, in the middle of last week, the rate of freezing started to increase. Yesterday I tried to use the laptop about 9 times. About half of the attempts were in Ubuntu/Linux and the other half in Winders. The damned thing crashed within a minute of the OS's completing the load of the desktop. It seems to be a hardware issue.
Despite the fact the Lenovo support page states the support phone number is open 24/7, I never got a ring or anything when I called the number yesterday (30-45 seconds of silence than a click of disconnect). Today, the call went straight to the calling system w/o a ring, so I guess the phone number was correct, but the 24/7 service must now be a thing of the past.
I've talked to Wes at Lenovo's call station in ATL. The laptop has behaved well enough that I was able to download the latest version of their diagnostic software. It is currently 63% done, all the tests have so far passed, and there hasn't been a freeze on the laptop yet. I'm going to be severely pissed if the diagnostic can't find anything wrong and the laptop won't freeze today. Problems are annoying; "intermittent problems" are exercises in torture from Satan himself.
Despite the fact the Lenovo support page states the support phone number is open 24/7, I never got a ring or anything when I called the number yesterday (30-45 seconds of silence than a click of disconnect). Today, the call went straight to the calling system w/o a ring, so I guess the phone number was correct, but the 24/7 service must now be a thing of the past.
I've talked to Wes at Lenovo's call station in ATL. The laptop has behaved well enough that I was able to download the latest version of their diagnostic software. It is currently 63% done, all the tests have so far passed, and there hasn't been a freeze on the laptop yet. I'm going to be severely pissed if the diagnostic can't find anything wrong and the laptop won't freeze today. Problems are annoying; "intermittent problems" are exercises in torture from Satan himself.
