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When did sales people start completely ignoring customers?
I definitely am familiar with rude and begrudgingly-helpful sales staff, but to spend 5-10 minutes each in The Gap, Banana Republic, and American Eagle with not a hint of eye contact or verbal engagement is worse than I recall experiencing before. Last Saturday (which I really should post about the whole day later, if I have the time) I went to Parkway Place in search of some casual brown pants. I bought some chocolate-brown shorts this summer and really liked how they looked as opposed to my typical options of jeans or khakis. Besides, Stacy & Clinton from "What Not To Wear" are always praising the addition of chocolate brown to the wardrobe. ;)
I started at the Gap and decided to approach a sales person before leaving. He was nice once I talked to him. Next was Banana Republic (because the Gap guy said he thought they would have the pants) and all 5 or 6 sales people were huddled around the registers gossiping about something. No one looked out of their circle at all...even when I walked up. I waited a minute beside them and then turned and walked out. A&F actually had a sales guy that stopped stocking for a second to ask me if I needed help. At American Eagle, three different sales people came by me and all seemed intent not to make eye contact.
Don't you know that it's when I go to Parisians with the sales staff that have kids or grandkids that I get good service. I know they get commission at Parisians but don't know if the staff at the smaller stores are only on an hourly rate or not.
How much of the rudeness is age and how much is commission steering the level of customer support?
I definitely am familiar with rude and begrudgingly-helpful sales staff, but to spend 5-10 minutes each in The Gap, Banana Republic, and American Eagle with not a hint of eye contact or verbal engagement is worse than I recall experiencing before. Last Saturday (which I really should post about the whole day later, if I have the time) I went to Parkway Place in search of some casual brown pants. I bought some chocolate-brown shorts this summer and really liked how they looked as opposed to my typical options of jeans or khakis. Besides, Stacy & Clinton from "What Not To Wear" are always praising the addition of chocolate brown to the wardrobe. ;)
I started at the Gap and decided to approach a sales person before leaving. He was nice once I talked to him. Next was Banana Republic (because the Gap guy said he thought they would have the pants) and all 5 or 6 sales people were huddled around the registers gossiping about something. No one looked out of their circle at all...even when I walked up. I waited a minute beside them and then turned and walked out. A&F actually had a sales guy that stopped stocking for a second to ask me if I needed help. At American Eagle, three different sales people came by me and all seemed intent not to make eye contact.
Don't you know that it's when I go to Parisians with the sales staff that have kids or grandkids that I get good service. I know they get commission at Parisians but don't know if the staff at the smaller stores are only on an hourly rate or not.
How much of the rudeness is age and how much is commission steering the level of customer support?
